Privacy Policy

This privacy policy describes how Clean Ear collects, uses, and protects your personal data.

We collect the information you provide us when placing your order: name, address, email, phone number.

Your data is used solely to process your order, ensure delivery, and provide you with customer support.

We do not sell or share your data with third parties, except as necessary for processing your order (carriers, payment).

In accordance with the GDPR, you have the right to access, rectify, and delete your data. Contact us via our contact page to exercise these rights.

Frequently Asked Questions

Does the product really work?

Yes. Clean Ear is equipped with an integrated HD camera that allows you to see in real-time what you are cleaning, directly on your phone.

How do I connect the device to my phone?

Download the compatible app (iOS and Android), power on the device, and connect via WiFi. A guide is included in the packaging.

Is the product compatible with my phone?

Yes, Clean Ear is compatible with all recent iOS and Android smartphones.

What are the delivery times?

Allow 3 to 5 business days for delivery in France after your order has shipped.

Can I return the product if I'm not satisfied?

Yes, you have 30 days to return the unopened product for a full refund.

How to clean the nozzle after use?

Simply rinse the silicone tip with warm water after each use. It is designed to be reusable.

Is the product suitable for children?

Clean Ear is designed for adult use. For children, we recommend adult supervision or the advice of a healthcare professional.

I have another question, how do I contact you?

Our team is available every day from 8 a.m. to 8 p.m. via our contact page. We usually respond within 24 hours.

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