Frequently Asked Questions
Does the product really work?
Yes. Clean Ear is equipped with a built-in HD camera that allows you to see in real-time what you're cleaning, directly on your phone, for more precise and safer use than a traditional cotton swab.
How do I connect the device to my phone?
Simply download the compatible app (iOS and Android), turn on the device, and connect via WiFi. A guide is included in the packaging.
Is the product compatible with my phone?
Yes, Clean Ear is compatible with all recent iOS and Android smartphones.
What are the delivery times?
Please allow 3 to 5 business days in France after your order has been shipped.
Can I return the product if I'm not satisfied?
Yes, you have 30 days to return the unopened product for a full refund.
How do I clean the tip after use?
Simply rinse the silicone tip with warm water after each use. It is designed to be reusable and easy to maintain.
I have another question, how can I contact you?
Our team is available every day from 8 AM to 8 PM via our contact page. We usually respond within 24 hours.
